Skip to content
Open-source ERP with no per-user licence fees. Single-site rollouts go live in as little as one week.See pricing
SSyvaSoft
Service

ERP Support, AMC & Managed Services

Ongoing support from the consultants who built your configuration — not a ticket queue that has never seen your system.

See our work

Platforms & technologies

  • iDempiere
  • ERPNext
  • ADempiere
  • PostgreSQL
  • MariaDB
  • Linux
  • Docker
  • Monitoring & backup tooling
ERP Support & Managed Services · engagement

Phases

5

Deliverables

6

Pricing

Fixed

Delivery progress by phase

1–2 weeksSystem assessmentScoped
2–3 daysSLA & scope agreementScoped
1–2 weeksTransitionScoped

What is ERP Support & Managed Services?

ERP support and managed services cover day-to-day issue resolution, user assistance, period-close support, platform upgrades, backups and continuous improvement of a live ERP system. SyvaSoft staffs support with the same consultants who implemented the configuration, so context does not have to be re-explained on every ticket.

Capabilities

What this practice actually does

Specific work, not a list of buzzwords. Each of these is something we have shipped.

Named consultant support

Tickets go to the people who know your configuration, reachable by phone, email or WhatsApp. There is no first-line layer whose only function is to forward the message.

Severity-based SLA reporting

Response and resolution targets agreed by severity, with a monthly report showing what was met and what was missed. A billing stoppage is not treated like a report layout request.

Period-close capacity

Extra hands booked around month-end, quarter-end and GST filing windows, because ticket volume in ERP follows the financial calendar rather than an average working day.

Version upgrades with regression testing

Planned iDempiere and ERPNext upgrades rehearsed on a clone, with your customisations and integrations retested before production moves. Included in the retainer, not sold as a later surprise.

Backup and restore assurance

PostgreSQL and MariaDB dumps verified on a schedule and actually restored into a scratch instance periodically, because a backup nobody has restored is only a hopeful assumption.

Infrastructure and performance monitoring

Disk, memory, JVM heap, slow query logs, index health and integration queue depth watched continuously, so a system slowing down is raised by us rather than reported by your users.

Why SyvaSoft

What is different about working with us

Configuration knowledge, not scripts

When a GST figure looks wrong the answer lives in your tax templates and item classifications. Generic IT support cannot resolve that; the consultant who configured it can.

We take over inherited systems

Undocumented ERP is the norm rather than the exception. Our assessment documents the configuration, customisations and integrations first, and it is useful to you whoever ends up supporting the system.

Upgrades inside the retainer

Skipped versions compound. Keeping iDempiere or ERPNext current is part of the monthly fee, which removes the argument that defers an upgrade until it becomes a project.

Leaving is a handover

Documentation is maintained and custom code is source you already own. Moving support in-house or to another partner is knowledge transfer, not a re-implementation.

1–2 weeks

Takeover and documentation

Monthly

SLA performance reporting

Quarterly

Improvement and upgrade review

100%

Configuration documented

What you get

Deliverables

Concrete outputs you can review and sign off, not vague consulting hours.

Named support consultants

The people who built your configuration handle your tickets. No first-line filter that only forwards.

Defined SLA

Response and resolution targets by severity, agreed up front and reported against monthly.

Period-close support

Extra capacity scheduled around month-end, quarter-end and statutory filing windows.

Platform upgrades

Planned version upgrades with regression testing, included in the retainer rather than sold separately.

Backup & recovery assurance

Verified backups with periodic restore tests, because an untested backup is not a backup.

Quarterly improvement review

A structured look at what changed in the business and what the system should do differently.

The support problem in ERP

Generic IT support cannot help with ERP. When a user says the GST report is showing the wrong figure, the answer depends on how tax templates were configured, which item classifications were used, and what the previous consultant changed eighteen months ago. Somebody who has never seen your configuration cannot resolve that, and will escalate it back to someone who has.

Our support is staffed by the consultants who built your system. There is no first-line filter whose main function is to take your ticket and pass it on.

What is covered

Day-to-day user issues, configuration changes within the agreed scope, new report requests, period-close assistance, platform patching and upgrades, backup verification and restore testing, and performance monitoring.

Planned around your calendar, not ours

Ticket volume in ERP is not uniform. It spikes at month-end, quarter-end and during statutory filing windows. Support capacity is planned around those peaks rather than averaged, which is why closing periods does not turn into a queue.

Upgrades are part of the deal, not a separate project

Skipped versions compound. A system three major versions behind is significantly more expensive and riskier to upgrade than one that is current. Upgrade planning is built into the retainer rather than sold as a surprise project later.

Documented, so you are free to leave

Configuration documentation is maintained and handed to you. If you decide to bring support in-house or change provider, the system does not resist it.

Engagement

How the work runs

  1. 1

    System assessment

    1–2 weeks

    Review of the current configuration, customisations, integrations and infrastructure, with documentation produced where it is missing.

  2. 2

    SLA & scope agreement

    2–3 days

    Severity definitions, response and resolution targets, included versus chargeable work, and escalation contacts.

  3. 3

    Transition

    1–2 weeks

    Knowledge transfer from your previous provider or internal team, access setup and monitoring in place.

  4. 4

    Steady-state support

    Ongoing

    Ticket handling, configuration changes, period-close support, patching and monitoring against the agreed SLA.

  5. 5

    Quarterly review

    Quarterly

    SLA performance, recurring issue analysis, upgrade planning and a prioritised improvement backlog.

This is a good fit if…

  • Your ERP is live but the original implementer is no longer available
  • Internal IT can keep servers running but cannot resolve ERP configuration issues
  • You are several versions behind and upgrades keep getting deferred
  • Period-close turns into a support queue every single month

Answers

ERP Support & Managed Services — questions we get asked

What does ERP support include?

Day-to-day user issue resolution, configuration changes within agreed scope, new report requests, period-close assistance, platform patching and upgrades, backup verification with restore testing, and performance monitoring. Quarterly reviews cover recurring issues and an improvement backlog.

Can you support an ERP that someone else implemented?

Yes. We begin with an assessment that documents the existing configuration, customisations and integrations, since undocumented systems are the norm rather than the exception. That assessment is a fixed fee and is useful to you regardless of who ends up supporting the system.

How is ERP support priced?

A monthly retainer sized to your ticket volume, user count and system complexity. Work outside the agreed scope — a new module, a major integration — is quoted separately rather than absorbed silently or refused.

What are your response times?

Response and resolution targets are set by severity and agreed before the contract starts, then reported against monthly. Critical issues that stop billing or dispatch are treated differently from a report formatting request, and the SLA reflects that.

Do you handle platform upgrades?

Yes, and they are planned into the retainer rather than sold as a surprise project. Skipped versions compound — a system three major releases behind costs considerably more to upgrade than one kept current.

What happens if we want to change support provider?

Configuration documentation is maintained and handed to you, and custom code is source you already own. Transitioning away is a knowledge-transfer exercise, not a re-implementation. That is deliberate.

Get a scope and an estimate

Describe where you are today — the systems, the team size, what is breaking. We will come back with a phased scope and a number, not a discovery invoice.

We use your details only to respond to this enquiry. No newsletters unless you ask.

Related

SME Finance ERP

Multi-entity accounting, statutory compliance and management reporting on one ledger — built for Indian filing requirements.

Explore SME Finance ERP

See it running on your own numbers

Send us a weighbridge slip, a BOQ or a stock register. We will configure the demo around it, so you are judging the fit — not a canned dataset.

Talk to a consultant

Prefer to talk? +91 94897 49361

Book a free demo

Tell us how you operate today and we will configure the demo around your own numbers — a weighbridge slip, a BOQ or a stock register — rather than a canned dataset.

We use your details only to respond to this enquiry. No newsletters unless you ask.